"Dental appointment or Dental spa?
Have you ever suffered from anxiety to go into the dentist office? Has it been years since you have gone and you are afraid you may be judged? Well……you should take the time to make an appointment at Northern Trails Dental Care.
Dr. Buck and her staff have it right! I have never felt so welcomed, so embraced and so cared about in any health care situation! From the person I spoke to on the phone when I made my appointment, to the moment I left the office, I did not feel one bit of shame, judgement or disgrace for my lack of attention to my oral health.
It had been 8 years since I had seen a dentist and my anxiety was high. Gathering the courage to call to make the appointment took me weeks. The attitude of the amazing person answering the phone was so comforting. “Do you take new customers?” I asked. “Yes we do!” she happily responded. I was able to get an appointment the next day, which may have been due to a cancellation, but was I grateful. I had some pretty serious concerns and did not want to lose my nerve to follow through with the care I needed. I was even able to do the paperwork online before I arrived. I made it over hurdle number one!
Hurdle number two – getting through the door. Talk about a welcome when you enter the door! I went up to the desk and shared with the beautiful young lady behind it, who I was and what time my appointment was. She offered me coffee or water and then gave me a tour of the facility. I was then left in a room where there were quotes of customers and the care they received on the wall. That put me even more at ease. The pictures on the wall showed me exactly what kind of a doctor Dr. Buck was. There were pictures of her in other countries providing oral health care for children and I believe adult prisoners. “She truly cares about people.” I thought. I felt so blessed to be in her care. Oh, and I need to mention that there was a gift bag and welcome letter waiting for me in that room. WOW!!!
Next I was greeted by the amazing woman who did my x-rays. No pain, quick and easy and I got to see things as they were being done. It was all digital! This is top of the line! Her conversation and the time she took to “get to know me better” was comforting, relaxing, and not rushed. My blood pressure was 58/110 and that was BEFORE she remembered to turn on the massage chair. I asked her, “How do you get people to leave?”
Hurdle number three – meeting the doctor. I finally got to meet the amazing Dr. I have met Dr. Buck nonprofessionally before, and her smile and laugh are infectious! This time I got to meet her professionally and her kind, caring ways immediately put me at ease. She was all about making this the best experience I could have. I can’t wait to share with others how the root canal I have to have is a “good” experience! We came up with a plan for my oral health and I understood what needed to be done. She allowed time for questions.
The final hurdle was financing and scheduling the appointment. The finance/scheduling person was so “real” and understanding about life’s circumstances. Many options were given and we were able to work out a plan without shame or embarrassment.
My experience at Northern Trails Dental was unbelievable. I will share this experience with anyone who will listen to me. When I left the office, I kept asking myself did I just leave the dentist office or a spa? I felt GREAT!!!
YOU are worth this experience. YOU will not feel judged or embarrassed or ashamed. This agency knows how to treat people with respect and kindness. It has taken me 8 years to jump these hurdles and I am so glad that I finally did!"