Testimonials

What Our Patients have to Say

"Dental appointment or Dental spa? Have you ever suffered from anxiety to go into the dentist office? Has it been years since you have gone and you are afraid you may be judged? Well……you should take the time to make an appointment at Northern Trails Dental Care. Dr. Buck and her staff have it right! I have never felt so welcomed, so embraced and so cared about in any health care situation! From the person I spoke to on the phone when I made my appointment, to the moment I left the office, I did not feel one bit of shame, judgement or disgrace for my lack of attention to my oral health. It had been 8 years since I had seen a dentist and my anxiety was high. Gathering the courage to call to make the appointment took me weeks. The attitude of the amazing person answering the phone was so comforting. “Do you take new customers?” I asked. “Yes we do!” she happily responded. I was able to get an appointment the next day, which may have been due to a cancellation, but was I grateful. I had some pretty serious concerns and did not want to lose my nerve to follow through with the care I needed. I was even able to do the paperwork online before I arrived. I made it over hurdle number one! Hurdle number two – getting through the door. Talk about a welcome when you enter the door! I went up to the desk and shared with the beautiful young lady behind it, who I was and what time my appointment was. She offered me coffee or water and then gave me a tour of the facility. I was then left in a room where there were quotes of customers and the care they received on the wall. That put me even more at ease. The pictures on the wall showed me exactly what kind of a doctor Dr. Buck was. There were pictures of her in other countries providing oral health care for children and I believe adult prisoners. “She truly cares about people.” I thought. I felt so blessed to be in her care. Oh, and I need to mention that there was a gift bag and welcome letter waiting for me in that room. WOW!!! Next I was greeted by the amazing woman who did my x-rays. No pain, quick and easy and I got to see things as they were being done. It was all digital! This is top of the line! Her conversation and the time she took to “get to know me better” was comforting, relaxing, and not rushed. My blood pressure was 58/110 and that was BEFORE she remembered to turn on the massage chair. I asked her, “How do you get people to leave?” Hurdle number three – meeting the doctor. I finally got to meet the amazing Dr. I have met Dr. Buck nonprofessionally before, and her smile and laugh are infectious! This time I got to meet her professionally and her kind, caring ways immediately put me at ease. She was all about making this the best experience I could have. I can’t wait to share with others how the root canal I have to have is a “good” experience! We came up with a plan for my oral health and I understood what needed to be done. She allowed time for questions. The final hurdle was financing and scheduling the appointment. The finance/scheduling person was so “real” and understanding about life’s circumstances. Many options were given and we were able to work out a plan without shame or embarrassment. My experience at Northern Trails Dental was unbelievable. I will share this experience with anyone who will listen to me. When I left the office, I kept asking myself did I just leave the dentist office or a spa? I felt GREAT!!! YOU are worth this experience. YOU will not feel judged or embarrassed or ashamed. This agency knows how to treat people with respect and kindness. It has taken me 8 years to jump these hurdles and I am so glad that I finally did!"
- Julie Shaw
"Every staff member at Dr. Gwendolyn Buck's office makes each visit a pleasant experience. Prior to every visit, a cheery voice calls to remind us of the day and time of our appointment. The receptionist is very knowledgeable on obtaining necessary information from the insurance company and always has the amount predetermined. Each staff member is attentive to making our visits as comfortable as they can, showing interests in our personal lives, offering music of our choice throughout the visit, providing sunglasses to lessen the eye strain from the lighting, answering any questions we may have, and giving us a warm scented towel to freshen up before leaving the office. In addition to all that, they are a bubbly team of professionals who work together for the benefit of their patients. We couldn't be happier to have found them!!"
- Jay and Linda Wagner
"I am totally pleased with major dental work done by Dr. Buck. My front teeth were not only chipped, cracked, and discolored but also uneven. Six caps were made and are attractive and natural looking. Dr. Buck did a marvelous job; not only her skill in making the caps but also in making the procedure pain free. In addition to Dr. Buck, her staff is friendly, courteous, and professional. Patient comfort and care is important to them, as they clearly demonstrate. I also want to commend the office staff for clarifying costs for procedures. In every aspect of my care, communication has been important and I always feel well informed. These are what cause me to drive over 30 miles for my dental care."
- DK
"I used to hate going to the dentist until I started going to Dr. Bucks office, now I look forward to my appointments. Everyone is so friendly and makes you feel as though you've been a patient for years. They make you feel comfortable and take the time to get to know their patients. I am always very pleased after my appointments and know that if there are any issues, concerns, or questions I can call and get answers or advice. It is an office full of laughter and friends...."
- Michelle Beaudin
"As we all know, everyone will need dental care sometime. Why not go to the practice where you can actually not be stressed out “about going to the dentist?” If you're looking for this, then Dr. Gwendolyn Buck's office is the place to go. I have found that going to Dr. Buck for my dental care has been a wonderful experience. She advertises her “gentle touch” approach to her dentistry practice while doing a highly professional job of dentistry. I've had some extensive work done by her and each time I've been very pleased with her approach and with the final results. Her chair side assistants were also wonderful in helping to make me comfortable throughout the procedures while doing their job efficiently. Dr. Buck has an infectious laugh that fills the office with a joyful atmosphere. Her staff greets me warmly at each visit and they take the extra time scheduling my appointments around my work hours. This “gentle touch” approach to care is also practiced by her dental hygienist. She does a very thorough job with gentleness. I'm really glad I chose Dr. Buck for my total dental care. They're all professional with their individual jobs and they take the time to make you feel comfortable while there."
- Mary Jane Henning
"I am a 51 year old man. I have been visiting Dr. Bucks office for over a year. She is by far the best dentist I have ever seen. Her entire staff provides professional care and will assist anyone with whatever questions they have concerning their care or insurance concerns. I would highly recommend Dr. Buck and her staff to anyone wishing to receive the very best professional dental care in the U.P."
- Brian Enloe
"I've spent a lifetime in gripping fear of dental work....until now. Dr. Buck's friendly, “bubbling over” personality continually assures my comfort and calms my fears. I am finally, no longer afraid of my dentist. What a relief!!"
- Darlene Auld
"Dr. Buck, it seems strange to say that I actually enjoy a trip to see the dentist. You do a great (and painless) job."
- Pete Marchant
"I have been a patient of Dr. Buck's since her arrival here. The transition was painless; literally. Anyone who knows me knows I can be a big baby when it comes to going to the dentist. But the staff and Dr. Buck always makes my visits as pleasant as possible. They are very good at their work, but also take time to make sure I am doing OK through procedures, ask about my family, and seem genuinely concerned about my well-being. Every person I have had work on my teeth has been polite and respectful to me, but more importantly, they are polite, pleasant and respectful to each other. It's a very comfortable atmosphere to walk into when you aren't thrilled to have to be there! I would recommend Dr. Buck to anyone."
- Priscilla Brunngraeber
Call to schedule your next appointment today! (906) 661-1026
Yes!
We are Accepting New Patients
© 2017 Northern Trails Dental Care
Powered by FOREVERSITES™